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Customer Policy

Refund & Cancellation Policy

We aim for transparent, fair and prompt handling of cancellations and refunds. This policy explains the conditions under which refunds or cancellations are processed.

Refund & Cancellation Policy

Clear terms for cancellations, refunds and returns.

Last Updated: 01/12/2025

1. Order Cancellation

Customers may cancel orders within 12 hours of placing them. Orders cannot be cancelled once the product has been shipped.

2. Refunds

Refunds are granted in the following cases:

  • Order cancelled within the allowed 12-hour window.
  • Wrong or damaged product delivered (must be reported within 48 hours of delivery).
Refund Timelines
  • Payments via Razorpay / UPI / Card: typically processed in 5–7 business days.
  • Net Banking refunds: typically processed in 3–5 business days.

Actual credit time may vary depending on the banking partner and payment method.

3. Returns

Return eligibility:

  • Item must be unused and in original packaging to be eligible for return.
  • Products that have been installed (for example, solar panels, inverters, and complete systems) are not eligible for return after installation.

4. Non-Refundable Charges

  • Installation charges
  • Site visit charges
  • Payments for custom-designed systems
  • Used or damaged products due to customer misuse

5. How to Request a Refund or Cancellation

To request cancellation or refund, contact our support team with your order details at:
Email: Harish.Pathak@pathaksolarsolutions.com
Phone: +91-9752518913

6. Dispute Resolution

Any disputes arising from refunds or cancellations will be handled in accordance with applicable Indian laws and jurisdiction.

Clear Process

Transparent cancellation and refund conditions.

Defined Timelines

Clear processing timelines for eligible refunds.

Customer Support

Reach our team for cancellation or refund assistance.

Need help with an order?

Our team is available to help with refund and cancellation queries.

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